CRM at the Speed of Light, Fourth Edition
Authors: Greenberg, Paul
ISBN-13: 978-0-07-159045-7
ISBN-10: 0071590455
©2010 | 4th Edition | 688 pages , Hardcover
Status: December 2009
Price: US$ 34.99
Fully updated bestseller now covers the latest Web 2.0 tools
The fourth edition of this bestseller brings the work up-to-date with now-critical examinations of how Web 2.0 technologies and social media tools are being woven into CRM strategies. The book identifies the new business models now being used by the most successful companies and provides valuable guidance on how other companies can and should adopt these innovations. CRM expert Paul Greenberg examines the companies that are providing the best tools, provides his recommendations, and interviews industry leaders. The book’s companion website (MyCRMCareer.com) will foster a user community.
Internet Core and Computing IC3 Certification Global Standard 3 Study Guide
Authors: Gilster, Ron
ISBN-13: 978-0-07-163811-1
ISBN-10: 0071638113
©2010 | 1st Edition | 633 pages , Softcover
Status: December 2009
Price: US$ 39.99
Complete coverage of all three IC3 certification exams
Covering the Internet and Computing Core (IC3) 2009 standard, this study guide offers complete details on all of the topics on the brand-new IC3 certification exam. You will get coverage of the objectives required to pass all three IC3 exams: Computing Fundamentals, Key Applications, and Living Online.
Each chapter includes an overview of primary topics covered along with end-of-chapter questions and challenging exercises to help you gain understanding through hands-on practice. The CD-ROM includes practice exams and an e-book.
